Location:  Home » Web Dev » Books » Subjects » Business & Investing » Industries & Professions » Customer Service  
Categories
•Web Dev
•Web Marketing
•General Marketing
•E-commerce
New Releases
•The Orange Code: How ING Direct Succeeded by Being a Rebel with a Cause
•Programming Microsoft Dynamics CRM 4.0 (Pro-Developer)
•Answering the Ultimate Question: How Net Promoter Can Transform Your Business
•Customer Relationship Management, Second Edition
•SugarCRM For Dummies (For Dummies (Computer/Tech))
•Oracle CRM On Demand Reporting (Osborne Oracle Press)
•Microsoft Dynamics(TM) CRM 4.0 Step by Step
•Ownership Quotient: Putting the Service Profit Chain to Work for Unbeatable Competitive Advantage
•Consumer Behaviour in Sport and Events: Marketing Action (Sports Marketing) (Sports Marketing)
•The Designful Company: How to build a culture of nonstop innovation (Voices That Matter)
Bestsellers
1.Raving Fans: A Revolutionary Approach To Customer Service
2.The Ultimate Question: Driving Good Profits and True Growth
3.The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company
4.The Orange Code: How ING Direct Succeeded by Being a Rebel with a Cause
5.Managing Expectations
6.Programming Microsoft Dynamics CRM 4.0 (Pro-Developer)
7.Salesforce.com For Dummies (For Dummies (Computer/Tech))
8.Little Red Book of Sales Answers: 99.5 Real World Answers That Make Sense, Make Sales, and Make Money (Jeffrey Gitomer's Little Books)
9.Marketing for Rainmakers: 52 Rules of Engagement to Attract and Retain Customers for Life
10.Hug Your Customers: The Proven Way to Personalize Sales and Achieve Astounding Results
Most Gifted
1.The Orange Code: How ING Direct Succeeded by Being a Rebel with a Cause
2.Customer Satisfaction is Worthless, Customer Loyalty is Priceless: How to Make Them Love You, Keep You Coming Back, and Tell Everyone They Know
3.Hug Your Customers: The Proven Way to Personalize Sales and Achieve Astounding Results
4.How to Become a Rainmaker: The Rules For Getting and Keeping Customers and Clients
5.Bag the Elephant!: How to Win and Keep Big Customers
6.The Ultimate Question: Driving Good Profits and True Growth
7.Raving Fans: A Revolutionary Approach To Customer Service
8.Beans: Four Principles for Running a Business in Good Times or Bad
9.The Big Book of Customer Service Training Games (Big Book Series)
10.100 Tips for Hoteliers: What Every Successful Hotel Professional Needs to Know and Do
Most Wished For
1.The Orange Code: How ING Direct Succeeded by Being a Rebel with a Cause
2.Naked Conversations: How Blogs are Changing the Way Businesses Talk with Customers
3.Raving Fans: A Revolutionary Approach To Customer Service
4.Killer Web Content: Make the Sale, Deliver the Service, Build the Brand
5.Customer Satisfaction is Worthless, Customer Loyalty is Priceless: How to Make Them Love You, Keep You Coming Back, and Tell Everyone They Know
6.The Art of Selling to the Affluent: How to Attract, Service, and Retain Wealthy Customers & Clients for Life
7.Hug Your Customers: The Proven Way to Personalize Sales and Achieve Astounding Results
8.Little Red Book of Sales Answers: 99.5 Real World Answers That Make Sense, Make Sales, and Make Money (Jeffrey Gitomer's Little Books)
9.The Ultimate Question: Driving Good Profits and True Growth
10.The Designful Company: How to build a culture of nonstop innovation (Voices That Matter)
 

Web Dev: Customer Service



    
 Sort by:  

 
The Service Profit Chain 
enlarge enlarge  		 The Service Profit Chain
Authors: James L. Heskett, W. Earl Sasser, Leonard A. Schlesinger

List Price: $32.50
Buy Used: $0.25
You Save: $32.25 (99%)



New (36) Used (49) Collectible (2) from $0.25

Rating: 5.0 out of 5 stars 7 reviews
Sales Rank: 188355
Category: Book
ASIN: 0684832569
Publication Date: April 10, 1997
Availability: Usually ships in 1-2 business days
Ownership Quotient: Putting the Service Profit Chain to Work for Unbeatable Competitive Advantage 
enlarge enlarge  		 Ownership Quotient: Putting the Service Profit Chain to Work for Unbeatable Competitive Advantage
Authors: James L. Heskett, W. Earl Sasser, Joe Wheeler

List Price: $35.00
Buy New: $21.81
You Save: $13.19 (38%)



New (9) from $21.81

Rating: 5.0 out of 5 stars 1 reviews
Sales Rank: 109419
Category: Book
ASIN: 1422110230
Publication Date: December 8, 2008  (In 6 Days)
Availability: Usually ships in 1-2 business days


Service Breakthroughs 
enlarge enlarge  		 Service Breakthroughs
Author: James L. Heskett

List Price: $21.95
Buy New: $13.60
You Save: $8.35 (38%)



New (13) Used (5) from $13.50

Rating: 4.5 out of 5 stars 3 reviews
Sales Rank: 529432
Category: Book
ASIN: 141657686X
Publication Date: September 12, 2007
Availability: Usually ships in 1-2 business days
The Value Profit Chain : Treat Employees Like Customers and Customers Like Employees 
enlarge enlarge  		 The Value Profit Chain : Treat Employees Like Customers and Customers Like Employees
Authors: James L. Heskett, W. Earl Sasser, Leonard A. Schlesinger

List Price: $35.00
Buy Used: $0.88
You Save: $34.12 (97%)



New (37) Used (31) Collectible (1) from $0.88

Rating: 3.0 out of 5 stars 4 reviews
Sales Rank: 223212
Category: Book
ASIN: 0743225694
Publication Date: January 9, 2003
Availability: Usually ships in 1-2 business days
Condition: Highlightings Present Buy... more
SEO and Marketing Tips
BETA RELEASE
Loans | Internet Advertising | Advertising | Photoforum | RemortgagesCheap Books | Linens | iPod Sale | Layouts MySpace Игри
Magazin Ro Web Dev: Customer Service