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New Releases
•The Orange Code: How ING Direct Succeeded by Being a Rebel with a Cause
•Programming Microsoft Dynamics CRM 4.0 (Pro-Developer)
•Answering the Ultimate Question: How Net Promoter Can Transform Your Business
•Oracle CRM On Demand Reporting (Osborne Oracle Press)
•SugarCRM For Dummies (For Dummies (Computer/Tech))
•Microsoft Dynamics(TM) CRM 4.0 Step by Step
•Customer Relationship Management, Second Edition
•Ownership Quotient: Putting the Service Profit Chain to Work for Unbeatable Competitive Advantage
•Consumer Behaviour in Sport and Events: Marketing Action (Sports Marketing) (Sports Marketing)
•The Designful Company: How to build a culture of nonstop innovation (Voices That Matter)
Bestsellers
1.Raving Fans: A Revolutionary Approach To Customer Service
2.The Ultimate Question: Driving Good Profits and True Growth
3.The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company
4.The Orange Code: How ING Direct Succeeded by Being a Rebel with a Cause
5.How to Become a Rainmaker: The Rules For Getting and Keeping Customers and Clients
6.Customer Satisfaction is Worthless, Customer Loyalty is Priceless: How to Make Them Love You, Keep You Coming Back, and Tell Everyone They Know
7.Programming Microsoft Dynamics CRM 4.0 (Pro-Developer)
8.Management Lessons from Mayo Clinic: Inside One of the Worlds Most Admired Service Organizations
9.Marketing for Rainmakers: 52 Rules of Engagement to Attract and Retain Customers for Life
10.Salesforce.com For Dummies (For Dummies (Computer/Tech))
Most Gifted
1.The Orange Code: How ING Direct Succeeded by Being a Rebel with a Cause
2.Customer Satisfaction is Worthless, Customer Loyalty is Priceless: How to Make Them Love You, Keep You Coming Back, and Tell Everyone They Know
3.Hug Your Customers: The Proven Way to Personalize Sales and Achieve Astounding Results
4.How to Become a Rainmaker: The Rules For Getting and Keeping Customers and Clients
5.Bag the Elephant!: How to Win and Keep Big Customers
6.The Ultimate Question: Driving Good Profits and True Growth
7.Raving Fans: A Revolutionary Approach To Customer Service
8.Beans: Four Principles for Running a Business in Good Times or Bad
9.The Big Book of Customer Service Training Games (Big Book Series)
10.100 Tips for Hoteliers: What Every Successful Hotel Professional Needs to Know and Do
Most Wished For
1.The Orange Code: How ING Direct Succeeded by Being a Rebel with a Cause
2.Naked Conversations: How Blogs are Changing the Way Businesses Talk with Customers
3.Raving Fans: A Revolutionary Approach To Customer Service
4.Killer Web Content: Make the Sale, Deliver the Service, Build the Brand
5.Customer Satisfaction is Worthless, Customer Loyalty is Priceless: How to Make Them Love You, Keep You Coming Back, and Tell Everyone They Know
6.The Art of Selling to the Affluent: How to Attract, Service, and Retain Wealthy Customers & Clients for Life
7.Hug Your Customers: The Proven Way to Personalize Sales and Achieve Astounding Results
8.Little Red Book of Sales Answers: 99.5 Real World Answers That Make Sense, Make Sales, and Make Money (Jeffrey Gitomer's Little Books)
9.The Ultimate Question: Driving Good Profits and True Growth
10.The Designful Company: How to build a culture of nonstop innovation (Voices That Matter)
 

Web Dev: Customer Service



    
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The Discipline of Market Leaders: Choose Your Customers, Narrow Your Focus, Dominate Your Market 
enlarge enlarge  		 The Discipline of Market Leaders: Choose Your Customers, Narrow Your Focus, Dominate Your Market
Authors: Michael Treacy, Fred Wiersema

List Price: $15.00
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New (81) Used (171) Collectible (2) from $0.01

Rating: 4.5 out of 5 stars 27 reviews
Sales Rank: 79731
Category: Book
ASIN: 0201407191
Publication Date: January 9, 1997
Availability: Usually ships in 1-2 business days
Condition: Used Condition - GOOD can... more
The New Market Leaders: Who's Winning and How in the Battle for Customers 
enlarge enlarge  		 The New Market Leaders: Who's Winning and How in the Battle for Customers
Author: Fred Wiersema

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New (32) Used (28) from $0.04

Rating: 3.5 out of 5 stars 15 reviews
Sales Rank: 827599
Category: Book
ASIN: 0743204662
Publication Date: August 27, 2002
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 Customer Service
Author: Fred Wiersema

Buy Used: $176.70



Category: Book
ASIN: 0887309771
Publication Date: December 2000
Availability: Usually ships in 1-2 business days
Condition: nice! small sticker. Loc... more
Customer Service: Extraordinary Results at Southwest Airlines, Charles Schwab, Lands' End, American Express, Staples, and USAA 
enlarge enlarge  		 Customer Service: Extraordinary Results at Southwest Airlines, Charles Schwab, Lands' End, American Express, Staples, and USAA
Author: Fred Wiersema

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New (4) Used (24) Collectible (1) from $0.01

Rating: 3.0 out of 5 stars 1 reviews
Sales Rank: 1376530
Category: Book
ASIN: 0887307728
Publication Date: September 1, 1998
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Condition: ACCEPTABLE. Readable but with... more
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