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•	The Orange Code: How ING Direct Succeeded by Being a Rebel with a Cause
•	Programming Microsoft Dynamics CRM 4.0 (Pro-Developer)
•	Answering the Ultimate Question: How Net Promoter Can Transform Your Business
•	SugarCRM For Dummies (For Dummies (Computer/Tech))
•	Microsoft Dynamics(TM) CRM 4.0 Step by Step
•	Customer Relationship Management, Second Edition
•	Ownership Quotient: Putting the Service Profit Chain to Work for Unbeatable Competitive Advantage
•	Oracle CRM On Demand Reporting (Osborne Oracle Press)
•	The Designful Company: How to build a culture of nonstop innovation (Voices That Matter)
•	Tell Your Clients Where to Go! A Practical Guide to Providing Passionate Client Leadership

Bestsellers

1.	Raving Fans: A Revolutionary Approach To Customer Service
2.	The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company
3.	The Ultimate Question: Driving Good Profits and True Growth
4.	Management Lessons from Mayo Clinic: Inside One of the Worlds Most Admired Service Organizations
5.	The Orange Code: How ING Direct Succeeded by Being a Rebel with a Cause
6.	Programming Microsoft Dynamics CRM 4.0 (Pro-Developer)
7.	The Only Thing That Matters: Bringing the Power of the Customer into the Center of Your Business
8.	How to Become a Rainmaker: The Rules For Getting and Keeping Customers and Clients
9.	Customer Satisfaction is Worthless, Customer Loyalty is Priceless: How to Make Them Love You, Keep You Coming Back, and Tell Everyone They Know
10.	Human Sigma: Managing the Employee-Customer Encounter

Most Gifted

1.	The Orange Code: How ING Direct Succeeded by Being a Rebel with a Cause
2.	Customer Satisfaction is Worthless, Customer Loyalty is Priceless: How to Make Them Love You, Keep You Coming Back, and Tell Everyone They Know
3.	Hug Your Customers: The Proven Way to Personalize Sales and Achieve Astounding Results
4.	How to Become a Rainmaker: The Rules For Getting and Keeping Customers and Clients
5.	Bag the Elephant!: How to Win and Keep Big Customers
6.	The Ultimate Question: Driving Good Profits and True Growth
7.	Raving Fans: A Revolutionary Approach To Customer Service
8.	Beans: Four Principles for Running a Business in Good Times or Bad
9.	The Big Book of Customer Service Training Games (Big Book Series)
10.	100 Tips for Hoteliers: What Every Successful Hotel Professional Needs to Know and Do

Most Wished For

1.	The Orange Code: How ING Direct Succeeded by Being a Rebel with a Cause
2.	Naked Conversations: How Blogs are Changing the Way Businesses Talk with Customers
3.	Raving Fans: A Revolutionary Approach To Customer Service
4.	Killer Web Content: Make the Sale, Deliver the Service, Build the Brand
5.	Customer Satisfaction is Worthless, Customer Loyalty is Priceless: How to Make Them Love You, Keep You Coming Back, and Tell Everyone They Know
6.	The Art of Selling to the Affluent: How to Attract, Service, and Retain Wealthy Customers & Clients for Life
7.	Hug Your Customers: The Proven Way to Personalize Sales and Achieve Astounding Results
8.	Little Red Book of Sales Answers: 99.5 Real World Answers That Make Sense, Make Sales, and Make Money (Jeffrey Gitomer's Little Books)
9.	The Ultimate Question: Driving Good Profits and True Growth
10.	The Designful Company: How to build a culture of nonstop innovation (Voices That Matter)

Web Dev: Customer Service

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BE OUR GUEST

Author: Disney Institute

List Price: ~~$10.95~~
Buy Used: $2.42
You Save: $8.53 (78%)

New (34) Used (27) from $2.42

Rating: 4.5 out of 5 stars

15 reviews
Sales Rank: 53037
Category: Book
ASIN: 0786853948
Publication Date: June 1, 2003
Availability: Usually ships in 1-2 business days
Condition: Visible shelf wear -- may... more

Disney Y El Arte Del Servicio Al Cliente / Be Our Guest

Author: Michael D. Eisner

List Price: ~~$18.95~~
Buy New: $12.38
You Save: $6.57 (35%)

New (12) Used (3) from $10.49

Sales Rank: 1330005
Category: Book
ASIN: 9683814085
Publication Date: May 2005
Availability: Usually ships in 1-2 business days

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