Customer Service
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| | Raving Fans: A Revolutionary Approach To Customer Service
Authors: Ken Blanchard, Sheldon Bowles
List Price: $21.95
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Avg. Customer Rating:  120 reviews
Sales Rank: 2659
Category: Book
ASIN: 0688123163
Publication Date: May 19, 1993
Availability: Usually ships in 1-2 business days
Condition: Millions of satisfied customers and climbing. Thriftbooks is the name you can trust, guaranteed. Spend Less. Read More.
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| | The Ultimate Question: Driving Good Profits and True Growth
Author: Fred Reichheld
List Price: $29.95
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Avg. Customer Rating: 64 reviews
Sales Rank: 4335
Category: Book
ASIN: 1591397839
Publication Date: March 2, 2006
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| | The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company
Author: Joseph Michelli
List Price: $24.95
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Sales Rank: 6796
Category: Book
ASIN: 0071548335
Publication Date: June 13, 2008 (New: Last 30 Days)
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| | Customer Satisfaction is Worthless, Customer Loyalty is Priceless: How to Make Them Love You, Keep You Coming Back, and Tell Everyone They Know
Author: Jeffrey Gitomer
List Price: $30.00
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Avg. Customer Rating:  76 reviews
Sales Rank: 8433
Category: Book
ASIN: 188516730X
Publication Date: August 25, 1998
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Condition: Good Condition. Fast Delivery
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| | Management Lessons from Mayo Clinic: Inside One of the Worlds Most Admired Service Organizations
Authors: Leonard L. Berry, Kent D. Seltman
List Price: $27.95
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Sales Rank: 7330
Category: Book
ASIN: 0071590730
Publication Date: May 19, 2008
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| | Little Red Book of Sales Answers: 99.5 Real World Answers That Make Sense, Make Sales, and Make Money (Jeffrey Gitomer's Little Books)
Author: Jeffrey Gitomer
List Price: $19.99
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Avg. Customer Rating: 44 reviews
Sales Rank: 17893
Category: Book
ASIN: 0131735365
Publication Date: March 3, 2006
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Condition: Hard cover book in excellent condition. Straight and tight. Pretty much no wear to cover of book, no dj as issued. Pages clean throughout. Fast shipping. Expedited available.
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| | What's the Secret: To Providing a World-Class Customer Experience
Author: John R. Dijulius
List Price: $27.95
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Avg. Customer Rating:  4 reviews
Sales Rank: 29745
Category: Book
ASIN: 0470196122
Publication Date: May 2, 2008
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| | The Big Book of Customer Service Training Games (Big Book)
Authors: Peggy Carlaw, Vasudha K. Deming
List Price: $24.95
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Avg. Customer Rating: 24 reviews
Sales Rank: 11602
Category: Book
ASIN: 0070779740
Publication Date: September 1, 1998
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| | How to Become a Rainmaker: The Rules for Getting and Keeping Customers and Clients
Author: Jeffrey J. Fox
List Price: $16.95
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Avg. Customer Rating:  66 reviews
Sales Rank: 11686
Category: Book
ASIN: 0786865954
Publication Date: May 17, 2000
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Condition: * Item in good condition- Typical Used Book and at a great price! * We carefully inspected this * Great customer service * Satisfaction Guaranteed!
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| | Human Sigma: Managing the Employee-Customer Encounter
Authors: John H. Fleming, Jim Asplund
List Price: $25.95
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Avg. Customer Rating: 9 reviews
Sales Rank: 13166
Category: Book
ASIN: 1595620168
Publication Date: October 28, 2007
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