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•The Orange Code: How ING Direct Succeeded by Being a Rebel with a Cause
•Programming Microsoft Dynamics CRM 4.0 (Pro-Developer)
•Answering the Ultimate Question: How Net Promoter Can Transform Your Business
•SugarCRM For Dummies (For Dummies (Computer/Tech))
•Microsoft Dynamics(TM) CRM 4.0 Step by Step
•Customer Relationship Management, Second Edition
•Oracle CRM On Demand Reporting (Osborne Oracle Press)
•Ownership Quotient: Putting the Service Profit Chain to Work for Unbeatable Competitive Advantage
•Care: You Have the Power!
•The Designful Company: How to build a culture of nonstop innovation (Voices That Matter)
Bestsellers
1.Raving Fans: A Revolutionary Approach To Customer Service
2.The Ultimate Question: Driving Good Profits and True Growth
3.The Orange Code: How ING Direct Succeeded by Being a Rebel with a Cause
4.The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company
5.Delivering Knock Your Socks Off Service (Knock Your Socks Off Series)
6.Programming Microsoft Dynamics CRM 4.0 (Pro-Developer)
7.Hug Your Customers: The Proven Way to Personalize Sales and Achieve Astounding Results
8.How to Become a Rainmaker: The Rules For Getting and Keeping Customers and Clients
9.Salesforce.com For Dummies (For Dummies (Computer/Tech))
10.Little Red Book of Sales Answers: 99.5 Real World Answers That Make Sense, Make Sales, and Make Money (Jeffrey Gitomer's Little Books)
Most Gifted
1.The Orange Code: How ING Direct Succeeded by Being a Rebel with a Cause
2.Customer Satisfaction is Worthless, Customer Loyalty is Priceless: How to Make Them Love You, Keep You Coming Back, and Tell Everyone They Know
3.Hug Your Customers: The Proven Way to Personalize Sales and Achieve Astounding Results
4.How to Become a Rainmaker: The Rules For Getting and Keeping Customers and Clients
5.Bag the Elephant!: How to Win and Keep Big Customers
6.The Ultimate Question: Driving Good Profits and True Growth
7.Raving Fans: A Revolutionary Approach To Customer Service
8.Beans: Four Principles for Running a Business in Good Times or Bad
9.The Big Book of Customer Service Training Games (Big Book Series)
10.100 Tips for Hoteliers: What Every Successful Hotel Professional Needs to Know and Do
Most Wished For
1.The Orange Code: How ING Direct Succeeded by Being a Rebel with a Cause
2.Naked Conversations: How Blogs are Changing the Way Businesses Talk with Customers
3.Raving Fans: A Revolutionary Approach To Customer Service
4.Killer Web Content: Make the Sale, Deliver the Service, Build the Brand
5.Customer Satisfaction is Worthless, Customer Loyalty is Priceless: How to Make Them Love You, Keep You Coming Back, and Tell Everyone They Know
6.The Art of Selling to the Affluent: How to Attract, Service, and Retain Wealthy Customers & Clients for Life
7.Hug Your Customers: The Proven Way to Personalize Sales and Achieve Astounding Results
8.Little Red Book of Sales Answers: 99.5 Real World Answers That Make Sense, Make Sales, and Make Money (Jeffrey Gitomer's Little Books)
9.The Ultimate Question: Driving Good Profits and True Growth
10.The Designful Company: How to build a culture of nonstop innovation (Voices That Matter)
 

Web Dev: Customer Service



    
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Customer Satisfaction is Worthless, Customer Loyalty is Priceless: How to Make Them Love You, Keep You Coming Back, and Tell Everyone They Know 
enlarge enlarge  		 Customer Satisfaction is Worthless, Customer Loyalty is Priceless: How to Make Them Love You, Keep You Coming Back, and Tell Everyone They Know
Author: Jeffrey Gitomer

List Price: $30.00
Buy Used: $3.10
You Save: $26.90 (90%)



New (56) Used (44) Collectible (4) from $3.10

Rating: 4.5 out of 5 stars 79 reviews
Sales Rank: 22176
Category: Book
ASIN: 188516730X
Publication Date: August 25, 1998
Availability: Usually ships in 1-2 business days
Condition: Standard used condition.
Bag the Elephant!: How to Win and Keep Big Customers 
enlarge enlarge  		 Bag the Elephant!: How to Win and Keep Big Customers
Author: Steve Kaplan

List Price: $19.95
Buy New: $0.01
You Save: $19.94 (100%)



New (53) Used (73) Collectible (3) from $0.01

Rating: 4.5 out of 5 stars 22 reviews
Sales Rank: 81751
Category: Book
ASIN: 1885167628
Publication Date: September 25, 2005
Availability: Usually ships in 1-2 business days


 Customer Satisfaction is Worthless, Customer Loyalty is Priceless, 2nd Edition: How to Make Them Love You, Keep Coming Back, and Tell Everyone They Know
Author: Jeffrey Gitomer

Buy New: $39.99



Sales Rank: 3017235
Category: Book
ASIN: 1885167636
Publication Date: September 25, 2005
Availability: Usually ships in 1-2 business days
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