Categories

•	Web Dev
•	Web Marketing
•	General Marketing
•	E-commerce

New Releases

•	The Orange Code: How ING Direct Succeeded by Being a Rebel with a Cause
•	Programming Microsoft Dynamics CRM 4.0 (Pro-Developer)
•	Answering the Ultimate Question: How Net Promoter Can Transform Your Business
•	SugarCRM For Dummies (For Dummies (Computer/Tech))
•	Microsoft Dynamics(TM) CRM 4.0 Step by Step
•	Customer Relationship Management, Second Edition
•	Oracle CRM On Demand Reporting (Osborne Oracle Press)
•	Ownership Quotient: Putting the Service Profit Chain to Work for Unbeatable Competitive Advantage
•	Care: You Have the Power!
•	The Designful Company: How to build a culture of nonstop innovation (Voices That Matter)

Bestsellers

1.	Raving Fans: A Revolutionary Approach To Customer Service
2.	The Ultimate Question: Driving Good Profits and True Growth
3.	The Orange Code: How ING Direct Succeeded by Being a Rebel with a Cause
4.	The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company
5.	Delivering Knock Your Socks Off Service (Knock Your Socks Off Series)
6.	Programming Microsoft Dynamics CRM 4.0 (Pro-Developer)
7.	Hug Your Customers: The Proven Way to Personalize Sales and Achieve Astounding Results
8.	How to Become a Rainmaker: The Rules For Getting and Keeping Customers and Clients
9.	Salesforce.com For Dummies (For Dummies (Computer/Tech))
10.	Little Red Book of Sales Answers: 99.5 Real World Answers That Make Sense, Make Sales, and Make Money (Jeffrey Gitomer's Little Books)

Most Gifted

1.	The Orange Code: How ING Direct Succeeded by Being a Rebel with a Cause
2.	Customer Satisfaction is Worthless, Customer Loyalty is Priceless: How to Make Them Love You, Keep You Coming Back, and Tell Everyone They Know
3.	Hug Your Customers: The Proven Way to Personalize Sales and Achieve Astounding Results
4.	How to Become a Rainmaker: The Rules For Getting and Keeping Customers and Clients
5.	Bag the Elephant!: How to Win and Keep Big Customers
6.	The Ultimate Question: Driving Good Profits and True Growth
7.	Raving Fans: A Revolutionary Approach To Customer Service
8.	Beans: Four Principles for Running a Business in Good Times or Bad
9.	The Big Book of Customer Service Training Games (Big Book Series)
10.	100 Tips for Hoteliers: What Every Successful Hotel Professional Needs to Know and Do

Most Wished For

1.	The Orange Code: How ING Direct Succeeded by Being a Rebel with a Cause
2.	Naked Conversations: How Blogs are Changing the Way Businesses Talk with Customers
3.	Raving Fans: A Revolutionary Approach To Customer Service
4.	Killer Web Content: Make the Sale, Deliver the Service, Build the Brand
5.	Customer Satisfaction is Worthless, Customer Loyalty is Priceless: How to Make Them Love You, Keep You Coming Back, and Tell Everyone They Know
6.	The Art of Selling to the Affluent: How to Attract, Service, and Retain Wealthy Customers & Clients for Life
7.	Hug Your Customers: The Proven Way to Personalize Sales and Achieve Astounding Results
8.	Little Red Book of Sales Answers: 99.5 Real World Answers That Make Sense, Make Sales, and Make Money (Jeffrey Gitomer's Little Books)
9.	The Ultimate Question: Driving Good Profits and True Growth
10.	The Designful Company: How to build a culture of nonstop innovation (Voices That Matter)

Web Dev: Customer Service

enlarge

Strategic Database Marketing

Author: Arthur Middleton Hughes

List Price: ~~$49.95~~
Buy New: $24.74
You Save: $25.21 (50%)

New (23) Used (21) from $14.92

Rating: 5.0 out of 5 stars

17 reviews
Sales Rank: 102345
Category: Book
ASIN: 007145750X
Publication Date: August 26, 2005
Availability: Usually ships in 1-2 business days

enlarge

The Customer Loyalty Solution : What Works (and What Doesn't) in Customer Loyalty Programs

Author: Arthur Middleton Hughes

List Price: ~~$29.95~~
Buy Used: $15.35
You Save: $14.60 (49%)

Used (6) from $15.35

Rating: 4.0 out of 5 stars

2 reviews
Sales Rank: 889562
Category: Book
ASIN: 0071363661
Publication Date: February 20, 2003
Availability: Usually ships in 1-2 business days
Condition: Excellent Condition. Pages... more

SEO and Marketing TipsBETA RELEASE