Customer Service 101: Basic Lessons to Be Your Best by Renee Evenson is a must-have for all areas of customer service. Evenson gives clear and basic rules for outstanding customer service. It starts with the realization that no business could exist without its customers. Then, subject by subject, she gives easy pointers on how every person in contact with a customer, both in person and on the phone, can give outstanding and sincere service.
This book is a must for anyone in the field--both new at the game as well as those in it for many years. The small investment should produce great rewards.
