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Unscrewed: The Consumer's Guide to Getting What You Paid for | 
 enlarge | Author: Ron Burley
Publisher: Ten Speed Press
Category: Book
List Price: $14.95
Buy New: $5.99
You Save: $8.96 (60%)
New (36) Used (17) from $3.00
Rating:  20 reviews
Sales Rank: 124704
Media: Paperback
Pages: 220
Number Of Items: 1
Shipping Weight (lbs): 0.6
Dimensions (in): 7.9 x 5 x 0.6
ISBN: 1580087620
Dewey Decimal Number: 381.340973
EAN: 9781580087629
ASIN: 1580087620
Publication Date: August 15, 2006
Availability: Usually ships in 1-2 business days
Shipping: Expedited shipping available
Shipping: International shipping available
Condition: NEW BOOK!! WE SHIP 6 DAYS A WEEK!!
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Product Description
Every four seconds unsuspecting consumers are bamboozled, shafted, or duped by companies of all sizes. As customer service departments have become automated wastelands, our ability to get satisfaction within the conventional complaint system has eroded. In UNSCREWED, consumer advocate Ron Burley offers a logical and assertive five-step plan to convince companies to keep their word and do the right thing.
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| Customer Reviews: Read 15 more reviews...
 A MUST READ for everyone so as not to get screwed by companies. October 12, 2008
Debra Mohn (CA USA)
I first read about Ron Burley in AARP magazine. I am on my second read of Unscrewed.
This book has been very helpful for me in dealing with customer support people who say "That is our policy" and expect me to accept that and leave them alone. No way! I want fairness in a product or service that I buy when this product or service fails to meet my expectations or breaks.
A MUST READ for everyone!
GET THIS FABULOUS BOOK ! "Unscrewed" August 1, 2008
Ken in Central Florida (Central Florida)
1 out of 1 found this review helpful
'Unscrewed', the consumer's guide to getting what your paid for !', the book that tells you how to 'get even' without killing yourself or anyone else! You gotta hit them in the pocketbook, where it hurts the most !!!!!!! I have used this book's info already, with teriffic results. It is amazing how many people get trampled over, and don't know what to do about it. This book gets you going, gives you a sense of satisfaction, AND gets results, all without violence, threats or a change in your blood pressure.
I used it to get my eyeglass doctor to make good on a bad prescription for glasses. I battled for a year, with no result, UNTIL I used one of the sweet pressure techniques mentioned in the book. It worked and I saved $175.00. That 'Unscrewed' book was the best $15.00 investment this year !
Ron Rocks! May 13, 2008
Tucson Teacher (Tucson, AZ United States)
2 out of 2 found this review helpful
Ron Burley is my hero! His book has some great suggestions and with his help, I received a $1500 refund from a crooked matchmaking agency. I think his book is much more useful and inspirational than the other book on this page (Shocked, Appalled...). With all the dishonest businesses taking advantage of unsuspecting consumers who are too busy and overworked to pursue what's rightfully ours, we need to be more proactive in standing up for what's right and fair--even though it requires some time and effort. Unethical businesses must not be permitted to get away with murder. Complacency=corruption.
What Every Consumer Needs to Know February 3, 2008
A. DeMarco (Eugene OR)
1 out of 1 found this review helpful
This book is something that should be on the shelf in every home in America. It's disgusting the way companies treat us and even more disgusting to me that people put up with it! This book will show you how to get satisfaction in any possible situation when you have been ripped off and/or a victim or horrendous customer service.
 Techniques on becoming a David who defeats Goliath September 30, 2007
Miami Bob (Miami, FL United States)
12 out of 14 found this review helpful
Rob Burley has the exterior of Mr. Belvedere and an interior which whirls like the Tasmanian Devil. And, when Big Business decides to throw its massive weight upon this hyper-energetic consumer advocate, he responds with ferocity. He is like the nagging fifi dog who won't let go of the intruder's ankle - he will not quit.
But, I enjoyed his style: Thesis with simple analysis followed by anecdotal true story. Very common in the "How To" industry of nonfiction novels. And, very true here. Makes the reading much easier.
In a nutshell he espouses consumer terrorism. Legitimate methods? Mostly. Ethical? Partly. Justifiable? Yes. And, it is the last answered question which the reader must understand. First, he commences all acts with the "give them the chance to do the right thing" telephone call. You must commence by offering the company a chance to fully understand what has transpired and how to resolve the issue without confrontation . . .
But, this does not always work (Actually Chapter 15 shows what happens when it works - and Big Business and the consumer are both winners). Upon there not being a successful remedy delivered, he then asks that you employ his five "P's" - Chapters 4-8. Then, after understanding the methodology (what I have coined as "consumer terrorism"), he seeks for the consumers to go forward, but to curtail their activity by a simple marginal cost analysis - Chapter 9: basically don't get overwhelmed. "[I]f getting what you deserve is going to cost you more than it's worth, forget about it and move on."
A few hints to the readers. First, Chapters 12 and 13 basically are recaps of the prior chapters, so those wanting to learn the tricks of his trade quickly can do so by reading these two chapters - much more efficiency.
Second, he is not a lawyer. And, on a few occasions he makes references to laws which are not accurately depicted for ALL consumers in ALL states. His statements about liens on homes is precisely the opposite of what happens in Florida. So to Floridians who choose to follow his advice about not being concerned about mechanics' liens, I say - beware. You will have got what you paid for.
Lastly, there are civil actions which are labeled "Civil Extortion." Many of the tactics employed in this book toe the line and could easily be determined "worthy of litigation" by many attorneys employed by "Big Business." Again, take caution.
But, when no one steps over the line and his tactics are not over-the-line, his David-like triumphs over Big Business make the reader both smile and cheer. One for the underdogs is always appreciated by a true spectator.
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