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Lessons in Service from Charlie Trotter | 
 enlarge | Authors: Ed Lawler, Charlie Trotter
Publisher: Ten Speed Press
Category: Book
List Price: $24.95
Buy New: $14.94
You Save: $10.01 (40%)
New (31) Used (16) Collectible (4) from $9.98
Rating:  8 reviews
Sales Rank: 78159
Media: Hardcover
Pages: 233
Number Of Items: 1
Shipping Weight (lbs): 1.1
Dimensions (in): 9 x 5.9 x 1.1
ISBN: 1580083153
Dewey Decimal Number: 647.95068
EAN: 9781580083157
ASIN: 1580083153
Publication Date: December 2001
Availability: Usually ships in 1-2 business days
Shipping: International shipping available
Condition: Brand New, Perfect Condition, Please allow 4-14 business days for delivery. 100% Money Back Guarantee, Over 1,000,000 customers served.
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Product Description
As winner of the James Beard Foundation s Outstanding Restaurant Award, Charlie Trotter and his service staff run what many consider to be America s finest restaurant. But it s not just about food in this renowned Chicago hot spot. It s about a subtle relationship between food, wine, ambiance, and service a relationship Trotter has perfected by hiring passionate staff with the ability to surpass his incredibly high standards. In LESSONS IN SERVICE, journalist Edmund Lawler reveals the secrets behind Trotter s unequaled success and shows other businesses how to improve their levels of service. From unconventional motivational techniques, staff empowerment, and mentoring to role playing, pre-service meetings, and an obsessive pursuit of excellence Trotter leaves nothing to chance. The service is a nightly ballet that leaves guests feeling pampered, educated, and of course, wonderfully satisfied. Follow the advice of Charlie Trotter, and no matter what your business,! your customers will keep coming back again and again.
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| Customer Reviews: Read 3 more reviews...
 Trotter is in the top 50 for a reason February 13, 2008
Philip A. Sonnier (Homer, AK USA)
Charlie Trotter has integrity and ethic that shines through in this book. He will do almost anything for his guests and his community. He teaches a lot about how to run a restaurant and having a great attitude about it. I thought I was going to get a book about actual service. This book is about how he runs his restaurant and the service provided there. Going above and beyond the call of duty is the norm at his place. If you are looking for a book on how to serve this probably isn't it. As far as theory and how to be a better server, or better anything for that matter check this one out.
 depressing... February 8, 2008
D. Anderson (CT)
Depressing because I wish I could work for an owner like Trotter who puts thier success back into their business and not their pockets.
Wonderful For Those In Hospitality September 27, 2005
Cowboy on the Ocean (West Texas Native)
3 out of 3 found this review helpful
This is an excellent for any manager in the hospitality industry. With hundreds of management books out there, very few deal with this industry, which is one of the most dynamic ones in the world. While not a true management book, it does offer lots of insight and ideas for those in the industry. I highly recommend this book.
 Defies its name June 17, 2005
Robert Skrinyaz (Boston, MA)
5 out of 7 found this review helpful
Actually, rather than lessons in service, or really much of anything, this book is essentially an inconsequential marketing text that repeats itself, adds little to nothing a little common sense doesn't provide, and tars the name of Charlie Trotter in the bargain.
Is it a bad book? Well, I got through it, and didn't throw it down in disgust, but I found myself scratching my head at the end, wondering where my money went. I felt neither elucidated nor any better able to perform exceptional service. If I had to read one more time about the exquisite flatware and fine bone china, I may crack those delicate dinner plates over the author's head. Not out of spite would I do this, mind you, but rather to let him know that beating your audience over the head with the same piece of useless information can be rather annoying.
In short-- get this book if you are a middle-management corporate type that likes to use metaphors for motivating your sales team. If you are in food service, I am not sure how much of this will be relevant to you.
Terrific content, a little lacking in presentation. October 17, 2003
8 out of 9 found this review helpful
This book stresses the value of service, attention to detail and the customer experience. These are all very important and it is wonderful to see that someone still has an appreciation of them in this world that at times seems to have left even common courtesy behind. I am somewhat disappointed that the book was not produced to the exceptional standards that Charlie Trotter boasts in it's pages. It is somewhat redundant and contains many misspellings. Even when recommending Sotheby's Wine Encyclopedia, the authors name is spelled Stevens instead of Stevenson. The print quality, paper and layout are great. The editing, spell-checking and typesetting need much improvement to be five-star quality. Terrific content, a little lacking in presentation.
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