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Crisp: Success as a CSR (Crisp Professional Series) | 
 enlarge | Author: Lloyd C. Finch
Publisher: Crisp Learning
Category: Book
List Price: $15.95
Buy New: $8.93
You Save: $7.02 (44%)
New (4) Used (8) from $2.38
Rating:  2 reviews
Sales Rank: 1279186
Media: Paperback
Edition: 1
Pages: 144
Number Of Items: 1
Shipping Weight (lbs): 0.9
Dimensions (in): 9.9 x 8 x 0.5
ISBN: 1560524502
Dewey Decimal Number: 658.812
EAN: 9781560524502
ASIN: 1560524502
Publication Date: November 30, 1997
Availability: Usually ships in 1-2 business days
Condition: Expedited shipping is not available for this item. Items are mailed via USPS media mail within 2 business days and should arrive 4-14 business days later.
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| Editorial Reviews:
Product Description
Written for CSRs and their managers, this guide emphasizes how success as a CSR enhances your career as you help your company grow by creating customer loyalty. It describes in detail everything a CSR needs to know to succeed. Presented are the key challenges of the position and workable solutions to meet them. Also contains helpful tools for time management and explains the secrets of the CSR attitude that turn a hard job into a satisfying career.
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| Customer Reviews:
 Excellent Book March 8, 2002
2 out of 4 found this review helpful
Don't pay attention to the previous review. Just about every job is honorable, and those who work hard should not be undermined by people who think less of them because of their employment. It is possible to make a living in Customer Service. Those who work in the field should be commended and respected for doing such a good job in a usually underappreciated but very necessary field.
 What a load a garbage! November 4, 2000
R. Williams (portland, OR United States)
1 out of 3 found this review helpful
If your main goal in life is to exert all of your time and energy at making a career out of and succeeding in a low paying, entry level position, this book is for you!If you're a call center manager looking for a way to really annoy your employees, this book is for you! This is the kind of book that gets handed out at feel good industry seminars, I don't think anyone actually reads or buys these books, they just exist. If Carrot Raisin Salad were a book, this would be it.
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