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Moments of Magic

Author: Shep Hyken
Publisher: Alan Press
Category: Book

List Price: ~~$12.95~~
Buy New: $2.50
You Save: $10.45 (81%)

New (11) Used (24) Collectible (1) from $1.68

Rating: 4.0 out of 5 stars

2 reviews
Sales Rank: 804631

Media: Paperback
Pages: 158
Number Of Items: 1
Shipping Weight (lbs): 0.4
Dimensions (in): 8.2 x 5.3 x 0.5

ISBN: 0963782002
Dewey Decimal Number: 658.812
EAN: 9780963782007
ASIN: 0963782002

Publication Date: September 1, 1996
Availability: Usually ships in 1-2 business days
Shipping: Expedited shipping available
Shipping: International shipping available
Condition: Light Shelf Wear. Brand New!

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Editorial Reviews:

Product Description
Shep Hyken's #1 seller! This is a clearly written, easy-to-read, easy to understand guide to customer service, and is for anyone in any job. Filled with information, techniques, and stories, it will teach you and everyone in your organization to deliver excellent service to your internal and outside customers.

Customer Reviews:

5 out of 5 stars

Shep is the Master! May 17, 2005
Michael Daehn (St. Louis, MO)
1 out of 1 found this review helpful

Shep Hyken is a master of customer service magic. Read this book, and then hire this guy to come speak to your company if you can!

3 out of 5 stars

Moments of Magic May 2, 2000
mary stangley (Illinois)
2 out of 2 found this review helpful

Gave very informative, as well as useful applications of how to be a leader in the service industry. I would recommend it for anyone who is looking for ways to train or introduce people to the concept of exceptional service.

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