The Only Thing That Matters: Bringing the Power of the Customer into the Center of Your Business |
 enlarge | Author: Karl Albrecht
Publisher: Collins
Category: Book
List Price: $14.00
Buy Used: $0.01
You Save: $13.99 (100%)
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Rating:  2 reviews
Sales Rank: 682797
Media: Paperback
Pages: 256
Number Of Items: 1
Shipping Weight (lbs): 0.5
Dimensions (in): 7.8 x 5.3 x 1
ISBN: 088730639X
Dewey Decimal Number: 658.834
EAN: 9780887306396
ASIN: 088730639X
Publication Date: May 26, 1993
Availability: Usually ships in 1-2 business days
Shipping: Expedited shipping available
Shipping: International shipping available
Condition: Shows some signs of wear, and may have some markings on the inside. 100% Money Back Guarantee. Shipped to over one million happy customers. Your purchase benefits world literacy!
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Product Description
The man who single-handedly initiated the service management phenomenon in America poses a new challenge for businesses--how to incorporate a new commitment to the customer into their own business.
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Customer Reviews:
Incredible book. Fabulous. To the point and practical. September 24, 2001
3 out of 4 found this review helpful
I've read dozens of customer-centered business books. This is the best. Loaded with perceptive observations and practical tools. The subtitle says it all: "Bringing the Power of the Customer into the Center of Your Business".
First three chapters convinced me to buy the book! July 30, 1998
3 out of 5 found this review helpful
I borrowed the book from a colleague for a short plane trip. The first chapters seemed to sum up what I think our company direction should be. So I bought the book. I think this is a classic.
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