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Anytime, Anywhere: How the Best Bricks-and-Clicks Businesses Deliver Seamless Service To Their Customers | 
 enlarge | Author: Robert Spector
Publisher: Basic Books
Category: Book
List Price: $20.95
Buy New: $0.99
You Save: $19.96 (95%)
New (25) Used (22) from $0.01
Rating:  2 reviews
Sales Rank: 468588
Media: Paperback
Pages: 304
Number Of Items: 1
Shipping Weight (lbs): 0.7
Dimensions (in): 7.8 x 5.8 x 0.8
ISBN: 0738208035
Dewey Decimal Number: 658.812
EAN: 9780738208039
ASIN: 0738208035
Publication Date: January 7, 2003
Availability: Usually ships in 1-2 business days
Shipping: Expedited shipping available
Shipping: International shipping available
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Product Description
Lessons from a dozen market leaders who have mastered the game of multi-channel service. In Anytime, Anywhere, Robert Spector showcases the pioneering efforts of a dozen companies who are now increasing market share by combining the best of both physical and virtual worlds. From Wells Fargo to Powell's Books to the San Francisco Giants, companies in every industry are discovering that "seamless service"--integrating all elements of the customer experience with consistent messages and execution--offers a competitive edge that technology alone can never achieve. Packed with practical advice and colorful, in-depth stories from the front lines, Anytime, Anywhere shows any business how to meet, and exceed, the expectations of customers through all points of contact.
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| Customer Reviews:
 Customer Service - 360 degree! March 29, 2008
Chung Tong Ling (Taipei, Taiwan)
Never mind the bricks or mortar, the book has the right focus; how to serve customer better. Besides concepts, it gives examples in detail. You would get that urge to go and try some of the ideas in your own stores.
 Success stories of a variety of eclectic groups March 10, 2002
Midwest Book Review (Oregon, WI USA)
1 out of 1 found this review helpful
How can brick and click businesses provide integrated services to their customers, and how can they incorporate features which set their web site apart form others? Anytime, Anywhere profiles the success stories of a variety of eclectic groups in a variety of industries, using interviews with executives and managers at these companies to glean tips on how to conduct a melding of brick-and-click functions. An excellent, practical handbook.
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