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A Guide to Computer User Support for Help Desk and Support Specialists, Third Edition | 
 enlarge | Author: Fred Beisse
Publisher: Course Technology
Category: Book
List Price: $74.95
Buy New: $32.98
You Save: $41.97 (56%)
New (16) Used (19) from $28.00
Rating:  1 reviews
Sales Rank: 542193
Media: Paperback
Edition: 3
Pages: 576
Number Of Items: 1
Shipping Weight (lbs): 2.2
Dimensions (in): 9.1 x 7.5 x 1.3
ISBN: 0619215100
Dewey Decimal Number: 005
EAN: 9780619215101
ASIN: 0619215100
Publication Date: June 3, 2004
Availability: Usually ships in 1-2 business days
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Product Description
A standard for help desk professionals and those considering becoming support professionals, this text focuses on key information for user support professionals, including decision making, communicating successfully with a client, determining the client s specific needs, and writing for the end user. This text has been updated to reflect the latest in support industry trends, especially the use of Web and e-mail-based support. For those considering entering the field, alternate career paths for user-support workers are described. This edition has retained and updated the CloseUp feature, which details real-life scenarios of working professionals and issues in the workplace. With balanced coverage of both people skills and technical skills, this book is an excellent resource for those in the technical-support field.
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| Customer Reviews:
well-written December 28, 2007
Christine Cook (Baltimore, MD)
1 out of 2 found this review helpful
Excellent book. Good for anyone's collections. Helpful in help desk support. Well-written book. Good examples and cases.
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