Remarkable Service: A Guide to Winning and Keeping Customers for Servers, Managers, and Restaurant Owners

Efficient service is the crowning touch to any dining experience. While a reputation for excellent food or an eye-catching menu might bring customers to the door, it's a dedicated, customer-focused service staff that has them coming back. Remarkable Service describes the new imperative of restaurant management, one that distinguishes, finally, a good restaurant from a great one. The most current and comprehensive guide to managing front of the house operations, Remarkable Service details the full range of service approaches, including everything from formal French tableside service to casual American family and buffet style service. With practical specifics on reservations; service mise en place; food, beverage, and wine service; and banquets, Remarkable Service is must reading for restaurant owners, managers, and servers who want to provide the consistently excellent service that will give their establishment a competitive edge.