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The Celebrity Experience: Insider Secrets to Delivering Red Carpet Customer Service | 
 enlarge | Author: Donna Cutting
Publisher: Wiley
Category: Book
List Price: $24.95
Buy New: $13.87
You Save: $11.08 (44%)
New (25) Used (10) from $7.00
Rating:  21 reviews
Sales Rank: 186168
Media: Hardcover
Pages: 226
Number Of Items: 1
Shipping Weight (lbs): 1
Dimensions (in): 9.1 x 6.1 x 1
ISBN: 0470174013
Dewey Decimal Number: 658.812
EAN: 9780470174012
ASIN: 0470174013
Publication Date: January 9, 2008
Availability: Usually ships in 1-2 business days
Shipping: International shipping available
Condition: BRAND NEW
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Product Description
The Celebrity Experience combines the best practices of the business world with those of the celebrity world to create a practical and proactive guide for anyone who wants to bring their business’s internal and external customer service to the level of star treatment. Based on the unique ways celebrities are treated, the book shares techniques you can use to treat your customers to a red-carpet experience, guaranteeing repeat business and stellar word of mouth.
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| Customer Reviews: Read 16 more reviews...
Enjoyable Book October 3, 2008
R. Wyatt (Arizona)
1 out of 1 found this review helpful
This book captures everything true customer service should be about. This book will give you a ton of ideas how to make each and every client have a memorable experience that will result in a lot of referrals for you. You only need 2 books in my opinion to have a successful business: 1) How to Win Friends and Influence People and 2) The Celebrity Experience. Each will give you the tools and INSPIRATION to roll out the red carpet for your clients. What goes around comes around!
A Must Read for Any Business Owner September 30, 2008
Heidi Caswell (Texas)
1 out of 1 found this review helpful
In today's market, personal touch, great customer service is a must. Today's consumers are able to find what they want with a click of a mouse. If you want to retain customers and your employees, you've got to let them know they're appreciated.
Lot's of great examples, enjoyable book to read. And it gave me ideas and inspiration how I can do better in this department.
The Celebrity Experience September 26, 2008
Pamela P. Archer
1 out of 1 found this review helpful
Every small business owner, human resources department,and everyone in the services industry should read "The Celebrity Experience", and refer to it often! Donna Cutting cuts through the red tape, and reveals lots of delicious ideas for giving your customers a red carpet experience, thus increasing your bottom line. In a world that is highly competetive, if you apply these principles, you find yourself on the A-List in your customer's eyes.
Must have customer service book! September 23, 2008
Philip R. Gerbyshak (Milwaukee, WI USA)
1 out of 1 found this review helpful
Nothing in the Celebrity Experience was rocket science. But everything in this book are things YOU can do if you work in the service industry to provide great customer service for those you serve. The stories are relevant and easy to relate to. The insights Donna provides are priceless! With each section offering ACTION tips you can immediately implement, you can use this book as a guidebook for providing great customer service for your organization.
You don't have to be in the service industry for this book to be relevant to you. Many of the stories shared are things you can relate to if you've ever gotten great customer service. My favorite is the "consider it done" phone at the Gaylord Opryland that Donna discusses in great depth. Donna recounts stories of picking up the phone to "consider it done" and the person on the other end going to great lengths to ensure everything is taken care of to your satisfaction.
Fun stories...actionable tips...and common sense! BUY THIS BOOK!
You need to own this book! September 21, 2008
Teresa Morrow (St. Petersburg, FL USA)
1 out of 1 found this review helpful
I really enjoyed reading this book because it is packed with real life examples of businesses that utilize red carpet customer service. And I have personally seen positive results and more income in my business by using the tips in this book.
Donna combines easy to implement action steps with solid company wide strategies to make your customer feel special.
She also reminds us how we can be sure we are doing our part as an A list customer too.
For any business owner, this book should definitely be on your bookshelf. And given to each team member in your company.
Such a delightful book!
Teresa Morrow
Owner of Key Business Parnters
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