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Customer Service Skills for Success | 
 enlarge | Author: Robert W Lucas
Publisher: Career Education
Category: Book
Buy Used: $26.98
New (28) Used (27) from $26.98
Sales Rank: 330873
Media: Paperback
Edition: 4
Pages: 320
Number Of Items: 1
Shipping Weight (lbs): 1.3
Dimensions (in): 9.4 x 8 x 0.4
ISBN: 0073545449
Dewey Decimal Number: 658.812
EAN: 9780073545448
ASIN: 0073545449
Publication Date: January 14, 2008
Availability: Usually ships in 1-2 business days
Condition: FREE USPS Expedited shipping Upgrade! hardcover, no dust jacket, minimal shelf wear, corners/edges slightly worn/bent, text only - no cdroms or access codes included, 4th ed., -JCC
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Product Description
Customer Service, 4/e by Lucas features how-to topics for the customer service professional. It covers the concepts and skills needed for success in business careers, including listening techniques, verbal and nonverbal communication, and use of technology. Emphasis is given to dealing with customer service problems and how to handle conflicts and stress. Insights and tips are also provided for customer service supervisory personnel. .
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