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Customer Service: Building Successful Skills for the Twenty-First Century | 
 enlarge | Author: Robert W Lucas
Publisher: Career Education
Category: Book
Buy Used: $0.01
New (37) Used (113) from $0.01
Rating:  2 reviews
Sales Rank: 116678
Media: Paperback
Edition: 3
Pages: 432
Number Of Items: 1
Shipping Weight (lbs): 1.7
Dimensions (in): 9.9 x 7.8 x 0.8
ISBN: 0072938056
Dewey Decimal Number: 658.812
EAN: 9780072938050
ASIN: 0072938056
Publication Date: May 21, 2004
Availability: Usually ships in 1-2 business days
Shipping: Expedited shipping available
Condition: Little or no highlighting. Textbook only, no cd. We ship daily. Look at our feedback, we provide excellent service. Media mail can take up to 3 weeks to arrive. We suggest the use of PRIORITY shipping when possible. Please refer to our return policies before any purchases. (6/16/08)
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Product Description
Customer Service, 3/e by Lucas features how-to topics for the customer service professional. It covers the concepts and skills needed for success in business careers, including listening techniques, verbal and nonverbal communication, and use of technology. Emphasis is given to dealing with customer service problems and how to handle conflicts and stress. Insights and tips are also provided for customer service supervisory personnel.
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| Customer Reviews:
 EXCELENT - NO DOUBT June 4, 2008
Luiz C. Laba (New York,)
One of the best books I have ever seen for customer service.
Way to go,
CONGRATS,
Luiz
 useful and interesting information, but wrapped up in boredom April 17, 2008
Georgi (Miami, FL)
1 out of 2 found this review helpful
This book has plenty of good information on customer service and would definitely help you improve serving customers if you are working in the field, but could get quite boring and dry. Entire chapters are presented in a bullets & numbers style which can be really annoying.
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