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Excellence Every Day: Make the Daily Choice-Inspire Your Employees and Amaze Your Customers | 
 enlarge | Author: Lior Arussy
Publisher: Information Today, Inc.
Category: Book
List Price: $24.95
Buy New: $14.99
You Save: $9.96 (40%)
New (23) Used (7) from $14.99
Rating:  3 reviews
Sales Rank: 181664
Media: Hardcover
Pages: 240
Number Of Items: 1
Shipping Weight (lbs): 1
Dimensions (in): 8.4 x 5.7 x 1
ISBN: 091096579X
Dewey Decimal Number: 658.812
EAN: 9780910965798
ASIN: 091096579X
Publication Date: May 30, 2008
Availability: Usually ships in 1-2 business days
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Product Description
Addressing all levels of the corporate ladder, from customer service to the CEO, this business-savvy handbook explores "The Excellence Myth," revealing a new philosophy of excellence to help individuals and organizations reach their performance potential. Including both personal anecdotes as well as the results of a 23,000-participant study, the book details the keys to expanding leadership skills, improving employee satisfaction and job performance, and securing customer loyalty. The guide also explains how making "The Daily Choice" will empower employees to reach new heights of excellence, creating delightful customer experiences and achieving results from the bottom up.
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| Customer Reviews:
Excellence Redefined! July 23, 2008
Michael J. Bekiarian (Morristown, NJ USA)
This book is a must read for anyone in the business of managing people. Lior Arussy presents a vision for consumption that will lead you down a path to empowerment, responsbility and real change within your organization. Whether you are a first time supervisor, a senior manager or the CEO of a corporation, the messages delivered within these pages transcend the outdated traditions of hierarchy and unite all participants in a common goal; to deliver excellence as defined by the customer, not by the company.
In brilliant terms that speak directly to your heart and mind, Arussy takes the reader through a process of self discovery, self denial and finally self actualization. As you finish reading the last page of this book you will realize it is not the end, but just the beginning of your own journey in the creation of value through a customer-centric culture.
The employees are what pushes a company forward; if they aren't motivated, nobody is motivated July 12, 2008
Midwest Book Review (Oregon, WI USA)
The employees are what pushes a company forward; if they aren't motivated, nobody is motivated. "Excellence Every Day: Make the Daily Choice - Inspire Your Employees, And Amaze Your Customers" is a guide for managers seeking to get the most out of their employees in the day to day life in running a business. A seminal guide for managers, "Excellence Every Day: Make the Daily Choice - Inspire Your Employees and Amaze Your Customers" is highly recommended for community library business collections.
A must read for managers and employees alike May 27, 2008
Gingi (Miami, Florida)
This is a must read for any person looking to separate their customer service team from the rest. As shown in his previous books, Arussy is a visionary when it comes to defining the service we give our customers. This book takes that definition to a new level and defines excellence for us in a new light. Not only will managers and employees alike re-define excellence both in their professional and personal lives, but with real life examples they will be able to implement these changes at the completion of the book. The real life examples drive home the need for excellence in all our lives and Arussy gives straight forward, easy to read examples and steps for creating and delivering service that will make an immediate impact on the bottom line of your company. His best work yet on leadership and customer service, not only will you amaze your customers, you will amaze yourself in the process.
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